Each We Make It Local (WMIL) maker is responsible for setting and honoring their own refund, return, and exchange policies. Policies may vary by shop and by listing.
Return policy requirement
- You must set a return policy whenever you create or edit a listing for a physical item — including a clear statement if you do not accept returns or exchanges for that specific listing.
Agreements & fulfillment
- If you agree to a return, refund, replacement, or exchange with a buyer — whether via WMIL Messages or through WMIL’s resolution process — you are required to fulfill that agreement. This may include:
- Issuing a refund for returned item(s), and/or
- Providing proof of shipment for a replacement item.
Buyer communication
- If a problem arises with a transaction, contact the buyer promptly via WMIL Messages to resolve the issue. Buyers are also encouraged to contact makers first with any concerns.
Compliance & recordkeeping
- Keep clear records of return/shipping confirmations, refund transactions, and any buyer communications related to disputes. These records may be requested if WMIL is asked to mediate.
Support & escalation
- If you and the buyer cannot reach an agreement, either party may escalate the issue to WMIL support at helpdesk@wemakeitlocal. WMIL will review the facts, communications, and evidence and assist with mediation per the Maker Agreement and site policies.
By listing on WMIL you agree to honor your posted return policy and to respond to buyer requests in a timely manner. Failure to comply may result in account actions per WMIL’s enforcement policies.