Refund and Returns Policy

Overview

We Make It Local is committed to connecting buyers with verified, handmade goods. Because items are handmade and often one‑of‑a‑kind, our returns policy balances buyer protection with respect for makers’ work. Please read the terms below before purchasing.

Returns & Refunds

  • Timeframe: Buyers may request a return within 30 days of delivery.
  • Eligible items: Returns are accepted for:
    • Items that arrive damaged or defective.
    • Items that materially differ from the product description or photos.
  • Ineligible items: We cannot accept returns for:
    • Custom, personalized, or made‑to‑order items (unless faulty).
    • Items clearly described as final sale in the product listing.
    • Items returned after the 30‑day window.

How to Request a Return

  1. Contact us within 30 days at helpdesk@wemakeitlocal.com with:
    • Order number
    • Item name
    • Photos or a short video showing the issue (for damaged/defective items)
    • Brief description of the problem
  2. We’ll respond within 48 business hours with return authorization or next steps.

Return shipping & costs

  • Damaged/defective items: If the item is confirmed damaged or defective, We Make It Local or the maker will cover return shipping or provide a prepaid label.
  • Other eligible returns: Buyers are generally responsible for return shipping costs unless otherwise agreed.
  • Please package items securely; items returned damaged due to poor packaging may reduce or void the refund.

Refund processing

  • Once the returned item is received and inspected, we will notify you and process your refund within 7 business days.
  • Refunds are issued to the original payment method.
  • Platform commission and Stripe processing fees: Refunds to buyers will include the full purchase amount; platform commissions are handled per the maker agreement (commissions on refunded sales will be adjusted according to our maker terms).
  • Shipping costs originally paid are refundable only if the item was damaged, defective, or materially not as described.

Exchanges & Replacements

  • If you prefer a replacement (same item) and the maker has available stock, we’ll arrange it once the returned item is received or provide instructions for an exchange.
  • For size/color issues (if applicable), contact support to check maker availability for exchanges.

Cancellations

  • Orders for in-stock items can be canceled within 2 hours of purchase for a full refund. After 2 hours, the order may already be processing/packing; contact support immediately and we’ll do our best to assist.
  • Custom or made‑to‑order items cannot be canceled once production has begun.

Dispute resolution

  • If you and the maker cannot agree on a resolution, contact helpdesk@wemakeitlocal.com and we will mediate. Please provide order details and all supporting photos/messages.

Contact & support Email: helpdesk@wemakeitlocal.com 
Response time: We aim to reply within 48 business hours.

Notes & exceptions

  • We reserve the right to refuse returns that do not meet these terms.
  • Makers may have additional, listing-specific policies which will be visible on the product page; if a listing policy conflicts with this policy, the listing will be clearly labeled and honored.

By purchasing on We Make It Local you agree to this Refund & Returns Policy. If you have questions or need help, contact helpdesk@wemakeitlocal.com.

Last updated: 03/16/2025