WeMakeItLocal.com is a marketplace that connects you with independent local makers. Each maker on our platform is responsible for setting their own shipping rates, methods, estimated delivery times, and related policies. Because of this, shipping costs and timelines may vary from order to order depending on which maker you purchase from.
Shipping Details
When you place an order, the applicable shipping rate and estimated delivery window are determined by the maker fulfilling your order. This information is displayed at checkout. Please review it carefully before completing your purchase.
Questions About Shipping
If you have questions about shipping rates, delivery timelines, tracking, or any other shipping-related matter, please contact the maker directly. You can reach them through their shop page or the contact information provided in your order confirmation.
Need Help Reaching a Maker?
If you are unable to reach a maker, or if you experience an unresolved issue with shipping on an order, our support team is here to help. Contact us at helpdesk@wemakeitlocal.com and we will do our best to assist you.
General Shipping Information
Orders are processed and shipped by the individual maker, not by WeMakeItLocal.com. Delivery dates are estimates and are not guaranteed. WeMakeItLocal.com is not responsible for delays caused by carriers, weather, customs, or other circumstances outside a maker’s control. Risk of loss and title for items pass to you upon delivery to the carrier. If an item arrives damaged or is lost in transit, please contact the maker first. If the matter is not resolved, reach out to us at helpdesk@wemakeitlocal.com.
International Shipping
Not all makers offer international shipping. Where international shipping is available, you as the buyer are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in the item price or shipping cost.
Returns and Refunds Related to Shipping
Return and refund policies are set by each individual maker. Please review the maker’s return policy before purchasing. For return shipping costs and procedures, contact the maker directly.